How can I ask for a refund?

Our products come with an offer of a 60-day money back guarantee. If you are not completely satisfied with the product or if it is causing you any discomfort or other side effects please contact us and return your unused bottle/s. We will refund the purchased price of any unopened and unused bottles.

If you decide to return an order for any reason, your credit card account will be fully credited for the amount of the purchase (excluding shipping and minus a handling charge of EUR 5.50).

For USA, Canada, Mexico customers only:

Oxford Biolabs USA LLC 

Specialty Fulfillment Center Inc

3 - 17th Avenue South

Nampa, ID 83651

USA

For UK customers only:

Oxford Biolabs Ltd.

PickPackDespatch Ltd

Unit 5, Mead Park

Thorpe Mead, Banbury

OX16 4RY, UK

For other countries:

Oxford Biolabs Ltd.

Mailcom AG

Lise-Meitner-Str.4 

82216 Maisach 

Germany

Please keep the tracking number of the parcel in case the parcel is lost. We strongly advise to make any returns via a shipment method where you receive such a tracking number as we otherwise won’t be able to acknowledge the receipt of your parcel.